Refund policy

tl;dr:refund requests are reviewed individually. rizzd credits are digital and land in your account the moment payment succeeds, so there's nothing to return — but if you think your case deserves one, contact support and we'll take a look. Duplicate charges or credits that never arrived are always made right.

What you're buying

rizzd sells one-time packs of digital practice-message credits (for example, $4.99 for 100 messages). There are no subscriptions and no auto-renewal. Credits are delivered to your account immediately after a successful payment and never expire.

How we decide refund requests

Every request is reviewed individually. Credits are digital goods delivered instantly and irreversibly — once they're on your account there's no way to verify they haven't been used, so there's nothing to take back. The more of a pack you've used and the more time has passed, the weaker the case. You're paying for the option to practise, not a guaranteed outcome.

When we always make it right

We don't argue when something is genuinely wrong. We refund or credit you when:

A charge is duplicated or clearly accidental.
Credits you paid for never landed in your account.
There's an obvious billing error on our side.

All refund requests go through support — use the support button on the site. Tell us the email on your account and the order reference from your Whop receipt. We review each request individually and aim to respond within 2 business days.

Chargebacks

If something's wrong, contact us first — we'll usually solve it faster than your bank. A chargeback filed for digital credits you received will be disputed with delivery and usage records, since the credits were delivered and are non-returnable. Opening a chargeback instead of messaging support doesn't change the policy above.

EU / UK consumers

You have a statutory right of withdrawal on distance purchases. For digital content like message credits, that right is generally lost once delivery has begun with your express consent — which you give at checkout by receiving the credits immediately. If you haven't used any of the credits, contact us within 14 days of purchase and we'll refund them.

How payments are processed

Payments are processed by Whop.com, our Merchant of Record. Whop handles the transaction, billing, and applicable taxes, and appears on your card or bank statement. For anything about a refund, contact our support — approved refunds are issued by Whop on our instruction.